Delivery
| Service | Cost | Delivery time |
|---|---|---|
| UK standard delivery | £4.95 | 3–5 working days |
| UK orders over £100 | Free | 3–5 working days |
| International delivery | Calculated at checkout by country | Varies by destination |
- Orders placed before 12pm on a working day are usually dispatched the same day. Orders placed later, or at weekends and bank holidays, go out the next working day.
- Every order is checked and packed at our UK warehouse, so it arrives in perfect condition.
- Delivery is tracked. You can follow your order from My Orders once you're signed in.
- Delivery times are estimates, not guarantees. If your order hasn't arrived within 7 working days of dispatch, please contact us and we'll look into it.
International orders
We deliver to many countries outside the UK. Enter your delivery address at checkout to see the options and price for your country before you pay. Orders sent outside the UK may be charged import duties or local taxes by the destination country, and these are payable by the recipient.
Returns & refunds
Unstitched suits
Unstitched suits that have been cut or altered can't be returned or exchanged unless faulty or we sent the wrong item. Please check colours and measurements on the product page before ordering. If you're unsure, our team is happy to help first.
Other items
Items not cut or altered can be returned within 15 days of delivery, as long as they're unused and in their original condition and packaging.
- Contact us with your order number and the items you'd like to return.
- Send the items back by post to: Puraali Fashion, TBD - update in CMS, TBD, BD8 9NX. We recommend a tracked service, as we can't refund parcels lost in the post.
- The cost of return postage is paid by you, and the original delivery charge isn't refunded for change-of-mind returns.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method within 14 days. Your bank may take a few more days to show the money.
Faulty, damaged or wrong items
If anything arrives faulty, damaged or isn't what you ordered, please contact us as soon as possible after delivery with your order number and a photo. Please don't cut or alter the item first. We'll arrange a replacement or a full refund, including delivery costs. This doesn't affect your statutory rights.
Need help?
Call us on 0000 000 0000 or email sales@puraali.com. See also our Terms & Conditions.
